#2:
Inter-Team Orchestration
In organizations where the IT team uses ServiceNow and the SOC team uses D3, D3 can send tickets to ServiceNow to assign IT-related security tasks. These might include blocking an IP, quarantining an endpoint, scheduling a patch, or scheduling a vulnerability scan. The D3 user can set the fields they wish to populate in the ServiceNow ticket, such as the ticket number, priority, IP address, endpoint info, and the assigned user or team. The integration is bidirectional, allowing ServiceNow users to update the incident in D3, such as resolving the incident when the ticket is closed.