Customer Success Program

Our Success Comes From Your Success

D3 has the longest track record in the industry, working with enterprise clients for more than 15 years. Through supporting many of the world’s most successful companies, their standards became our standards, and we apply that same level of attention to every customer.

A Complete Methodology

The D3 Customer Success Methodology is the blueprint we use to help you build a high-performance security operation. It provides step-by-step guides, templates, and webinar training delivered by customer success managers with deep security and vertical experience.





Ask the Right Questions

If more than 15 years in business has taught us one thing, it’s that success starts with asking the right questions. That’s why our customer success methodology makes insights immediately actionable, so we can deliver dramatic, and timely, operational improvements.

Onboarding with Security Experts

We believe that incident response solutions should be implemented and configured by incident response experts. That’s why every D3 deployment is managed by an accredited Certified Information Systems Security Professional (CISSP).


“ We have a lot of customization in our D3 deployment, which has allowed us to match our processes to our current organizational structure. The D3 Customer Success team is always there to support us and provide advice. The system allows us to achieve our goals, and D3 itself is responsive to our needs. ”

Security Manager, Fortune 1000 Tech Company

Recognized for Superior Solutions

The quality of D3’s customer success program is reflected in our excellent ratings from clients, industry peers, and analysts.

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Deep-Dive SOAR Demo

Do you want to see D3 in action? Join us for a 25-minute deep-dive demo and see how our award-winning Security Orchestration, Automation, and Response (SOAR) platform helps security teams accelerate incident response, scale processes, and learn from every incident.