Incident Response Software and Guard Tour for Hospitals

By Alex MacLachlan February 2, 2015 physical-security,

Many leading healthcare organizations around the world have integrated D3’s security management suite. The result has been higher quality, enhanced efficiency and applications that integrate seamlessly with existing policies and procedures. When it comes to security, healthcare organizations are unique in that they require applications built on pre-configured best practices in the industry, and yet the applications need to be flexible enough to conform to an organization’s existing structure, policies and procedures. There’s a delicate balance that needs to be achieved between open public access and the security of a hospital’s patients and staff.

Because of this, the industry has a strong need for comprehensive and auditable security patrol based on real-world analysis, which is provided by an incident analysis solution. One of the key components of these systems is their pin-map style incident analysis capabilities, which use an interactive map to show users exactly where incidents are occurring. This allows security coverage to be assigned where it is most needed, and when used in conjunction with D3’s Guard Tour patrol system, hospitals can reassign personnel based on predictive modeling, trending and analysis.

Perhaps most importantly, these modern systems allow for automated actions designed to manage incidents according to company policy. In the case of an assault incident, for example, the system creates an investigational “task” for the appropriate individual within the organization, along with relevant information, the tracking of case activity and alerts that go out to all relevant groups and individuals. This is critical when serious incidents occur, which often require a precise series of processes to take place in a time-sensitive manner. Most of all, these actions must comply with company policy.

The healthcare industry also has a unique set of incident types, including OSHA reporting, assault, combative patient, missing, controlled dangerous substance and many more. With the wide range of different incidents that occur, it’s obvious why healthcare organizations need such flexibility in the scope of their security applications.

In the future, it’s apparent that more organizations, including those in the healthcare industry, will replace their old paper-based, in-house and legacy security systems with modern, flexible applications that are specifically designed to integrate and evolve with their unique needs.

To learn how D3’s Incident Response, Case Management and Guard Tour software modules serve some of the largest hospital systems and healthcare organizations, download this exclusive White Paper detailing D3’s deployment at University of Pittsburgh Medical Center (UPMC).

Want to learn more about D3’s Guard Tour System? Click on the button below to schedule a demo. 

Alex MacLachlan

Alex MacLachlan

Alex is the Director of Marketing at D3. He oversees D3's marketing, communications, and digital programs. He enjoys fishing, "checking the analytics", playing golf and watching hockey - in that order.


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