Software to Enable MDR
Manage Detection and Response in any Client Environment
Managed detection and response (MDR) tools and services are an undeniable force in the highly competitive managed services industry. Smart SOAR helps global MDR providers deliver better outcomes at scale and helps MSSPs increase their market share by adding incident response services. With Smart SOAR, MDR providers can unlock new services, achieve better analyst-to-customer ratios, connect to any stack, and scale up their business.
How Smart SOAR Enables Powerful MDR Solutions
The Event Pipeline
In order to fully respond to your clients’ security events, you first need to filter out the noise. There isn’t time to chase after every false positive and benign alert. Our Event Pipeline is a separate tier of automation at the alert level that normalizes, deduplicates, triages, and dismisses or escalates alerts, so that your analysts only have to investigate validated incidents.
Codeless Playbooks
Automate response across client environments with drag-and-drop low-code playbooks that easily plug into any toolset. Leverage MITRE-based, out-of-the-box playbooks for common workflows and greatly reduce the time you spend on recurring incident types.
Multitenancy
Being able to safely segregate client data and operations is especially important for managed detection and response firms. Without multitenancy, all of your clients’ data flows into a single dashboard, making it harder to manage efficiently. Additionally, if you have an international client base, you will need multitenancy to segregate data for compliance with regional data protection laws, such as GDPR. Smart SOAR supports full multitenancy with dynamic scalability.
“We can work much faster now. A lot of the work has been done in advance due to the integrations and automations, so the Tier 1 and Tier 2 people in our security operations center only spend their time making key decisions on how to handle different security events. Many of them can even be fully automated, so we don’t use human time on handling them.”
The Smart Soar Approach
Smart SOAR Enables Smart MDR
Get the powerful automation features you need to stand up a new MDR service or improve an existing one.
Go From MSSP to MDR
Take your managed services to the next level by enabling detection and response. Grow your client base with a modern managed services offering.
Go Beyond EDR
Whether you want to operate a conventional EDR-focused MDR service, or if you want to expand to a more holistic service that orchestrates across the whole stack, Smart SOAR can support you.
Go To Market With Your Managed Service
In Gartner’s 2023 Market Guide for SOAR, the authors wrote that “MDR continues its rapid growth trajectory, and SOAR is a key ‘back end’ element of a majority services today.”
Resources for Emerging and Established MDR Firms
Whether you’re adding MDR services, or optimizing your existing offerings, check out these resources to learn how Smart SOAR can help you achieve your goals.
-
How a Global MDR Leader Achieved Hyperscalability
Download the case study to learn this incredible customer story, full of challenging technical and scalability obstacles that were overcome with Smart SOAR.
-
How Smart SOAR Capabilities Drive Business Value
Explore Smart SOAR’s pivotal role in streamlining SOC operations and driving business value across several key dimensions.
-
Why High Wire Networks Chose Smart SOAR to Scale Its Security Operations
Learn how High Wire Networks, a master MSSP, achieved 99% noise reduction, shifted to a 70% proactive approach, and tripled its client capacity without added resources.