This US-based Managed Detection and Response (MDR) provider had ambitious goals and complex technical requirements that were not being met by their existing SOAR tool. Performance and data ingestion issues at scale, lack of multitenancy, and failing support contributed to their frustration. The MDR firm also wanted to expand its service offering to include managed eXtended Detection and Response (XDR) services, to be facilitated by the SOAR platform. After a thorough evaluation, they migrated from a leading SOAR platform to D3’s Smart SOAR. Download the case study to learn this incredible customer story, full of challenging technical and scalability obstacles that were overcome, including: