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Customer Success At D3

Our Success Comes From Your Success

D3 is the world’s leading independent SOAR vendor. But independence doesn’t mean you go it alone. In fact, when you choose D3, you are multiplying your team as our team becomes an extension of yours. Your designated Customer Success Manager will ensure that you get the best return on your investment. From personalized planning sessions, an exclusive technical training portal, executive business reviews, professional services consulting, and more, your Customer Success team holds the playbook to your success.

Goals of D3’s Customer Success Program

Transparency

Clarity is kindness, right? You can trust us to provide transparent, proactive communication throughout the lifecycle of our partnership, ensuring you get answers when you need them.

Dedicated Customer Success Manager for every client to enable exceptional teamwork

Full implementation and success plan provided at the start of the relationship

Inside look at product updates and new features prior to public release

Adoption

Your success is our top priority. From monthly strategy meetings to personalized training sessions and exclusive customer webinars, our team wants to give you the tools to get complete buy-in from your team in order to maximize the value of the platform.

Monthly strategy meetings to ensure progress

Access to exclusive customer webinars

Personalized training sessions provided by D3 security experts

Empowerment

When you feel equipped, you feel empowered. By working together with your team, we hope to unlock a new level of organization and confidence knowing that they are prepared for anything that may come their way.

Quarterly executive business reviews to review metrics and data

Access to reporting best practices

Deep library of technical documentation

Opportunities with D3 Customer Success

Success Plans

A customized roadmap designed to accomplish your unique goals and objectives.

Professional Services

Tap into our wealth of expertise to realize the full potential of your investment.

Continuing Education

Self-paced and instructor-led virtual courses help you further your skills.

Cloud Migration

Take the next step in your security architecture, backed by our team of experts.

Customer Success Stories

Check out these resources to learn about how D3 helps customers achieve their goals.