Differentiate Your Managed Security Services with a Client Collaboration Portal

Communicate and Collaborate with Customers

The MSSP Client Portal brings together all the value that Smart SOAR unlocks for MSSPs and their customers and makes it visible for all parties. The secure portal provides MSSPs’ clients with a limited interface within Smart SOAR, where they can access all the information they need about ongoing operations, communicate with their MSSP, approve security actions, and view detailed reports. MSSPs can offer the portal as an add-on or a value-add to their existing services.

Why do MSSPs Need a Client Portal?

Traditional communication methods for MSSPs and their clients, such as emails and phone calls, are too inefficient and time-consuming, preventing real-time collaboration. This challenge becomes even more difficult to navigate as MSSPs scale up their customer bases. MSSPs also struggle to provide clients with timely and accurate reporting and metrics, which limits their ability to act on the information.

Enable efficient, asynchronous collaboration

Centralize and secure communications with clients

Scale operations without spending profits on administration

How our MSSP Software Enables New Capabilities

The MSSP Client Portal solves the key challenges of communicating with clients with a feature-rich platform that clients can log into to view incidents and events, send and receive messages, and view curated reports and data visualizations. Clients can even directly trigger actions in the SOAR environment by approving pending tasks.

Client can drill down on investigations to see summaries, findings, and mitigations

Request approvals from clients without leaving the Smart SOAR interface

Customize and auto-populate dynamic reports for clients

The Benefits of a Managed Security Services Portal

MSSPs that use our client portal experience many significant business benefits. They are able to offer a better value proposition to clients; they can scale more easily, by automating many of the manual processes that come with a growing customer base; and they can grow their profit margins by increasing efficiency and reducing administrative tasks. Clients also benefit from the portal by being able to more closely monitor their security posture and make informed decisions.

A graphic depicting a client-facing dashboard in Smart SOAR that provides MSSP clients clear, easily digestible reports and dashboards.

Differentiate

Set your services apart from those of your competitors by providing a great client experience.

A graphic depicting a client-facing dashboard in Smart SOAR that allows MSSP clients to see metrics on services provided.

Demonstrate

Show your clients the value you provide to them in easily digestible reports and dashboards.

A graphic of a client portal interface that enables seamless communication between the MSSP and its clients.

Communicate

Keep clients in the loop effortlessly, without having to spend time on collecting and distributing information.

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