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Your Ticketing System Falls Short of IR

Your Ticketing System Falls Short of IR

Enterprise-grade incident response functions need a purpose-built technology foundation, not an IT ticketing system module. That’s because managing security incidents requires greater control of processes, and visibility into intelligence, in order to effectively triage and respond to incidents. Forensics investigation case management and post-event reporting are also critical features of a unified incident response platform that are unavailable in ticketing systems.

Download this Briefing to Learn how to:

  • Establish and adapt incident response procedures and benchmarks
  • Enable a full-lifecycle workflow with dedicated toolsets for various stakeholders
  • Provide IR teams with highly tailored IR playbooks, trend reports and contextual analytics