IT Operations (ITOps)

Assess and Resolve ITOps Incidents with Runbook Orchestration

Ingest alerts from your monitoring tools, eliminate the noise, and focus your resources on what’s relevant. XGEN SOAR for ITOps helps you resolve incidents faster and prevent future issues.

Runbook Automation for IT Operations

Major Incident Response

Orchestrate the right response across teams and tools by resolving critical incidents faster and identifying root causes.

Automated Documentation

Automate runbook or playbook documentation to safely drive corrective actions and provide diagnostic and remediation operations.

Eliminate Ticket Time

Empower Dev, Ops, SRE, and NOC teams with automated operations so they can resolve issues without raising tickets or tying up SMEs.

Automate SOPs

Create, update, and automate standard operating procedures that enable faster resolution of incidents while keeping you agile.

Eliminate Silos

XGEN SOAR is easy to use, with hundreds of premium integrations and REST API, for rapid end-to-end automation of IT operations on  premise, in the cloud, or in a hybrid environment. Interoperability with all major products and infrastructure is supported.

Enable Autonomous Resolution

Resolve incidents in real-time with automated incident management processes and automated runbooks. Invoke actions automatically or through a one-click approval process.

Eliminate Password Resets

Eliminate the time spent on password resets, server patching, provisioning virtual machines, and many other use cases. With IT operations automation, you can automate dozens of common workflows and save thousands of hours.

Enable Easy Auditing

Automatically resolve issues with runbooks that require no human intervention. Plus, give L1/L2 responders everything they need to resolve incidents according to automated SOPs, without escalating to subject matter experts.

Enable IT Service Management (ITSM) Integration

XGEN SOAR integrates with any ITSM or ticketing solution, including JIRA, ServiceNow, BMC Helix, Manage Engine, and Zendesk. Automatically create ITSM tickets or D3 incidents; orchestrate ITSM tasks as part of a security investigation or major incident management process.