In ASIS International’s recently published Global Security Operations Communications Center (GSOCC) survey, almost half of respondents (41%) said they used D3 for incident management. The next most popular solution was used by 29%.
This is an exciting result for us. ASIS is the leading professional organization for the physical security industry, in which GSOCCs are playing an increasingly central role.
But we’re also not surprised. Every day, D3 provides the incident reporting, dispatching, case management, and analytical backbone for many GSOCCs, including those at NBC Universal, Mylan, Novartis, and many more.
Who Participated in the Survey?
Survey respondents were enterprise security professionals and ASIS members from more than 20 industries, including healthcare, retail, finance, and energy. 86% were from global organizations, with 90% having more than 1,000 employees. 80% of respondents had a GSOCC, with 67% utilizing security incident management software.
Why D3?
So why do enterprise GSOCCs consistently select D3 for incident management?
In the survey, respondents noted the security functions for which they use their GSOCC. The most-highly ranked functions are all supported seamlessly by D3, giving a clear indication into why it is the preferred solution for so many respondents.
Below, we’ll take a closer look at the most commonly cited security functions being managed by GSOCCs, and how our incident management software can be used to streamline and optimize each of these mission-critical activities.
1. Emergency, Crisis Scenarios and Communication
The ability to react and communicate during an emergency was the most frequently cited GSOCC function. Emergencies like an active shooter scenario can quickly cause operational breakdowns, compounding the original threat. Fortunately, D3’s decision support features keep every team member actionable. Leaders can log into their contextual dashboards to see real-time alerts that are tailored to their responsibilities, while SOP-based dispatches automate certain security operations. Most importantly, D3’s incident and event playbooks guide workflow and decision-making through the “fog of war”—limiting mistakes, reducing stress, and always carrying out the correct procedures.
2. Incident Response
The next-most common GSOCC function was incident response. The entire event management workflow can be carried out in D3. Incidents can be created by security officers using D3 mobile devices, hotline/webform, dispatch/GSOCC operators, or—as many GSOCCs utilize—automatically through access control and alarm system integration.
Once an event is logged, human operators or automated rules assign the appropriate security response, including the dispatching of officers. Operators can track officers as they respond on D3’s mapping interface, and the system consolidates the documentation of subsequent tasks or additional details to the original incident report, including photos of the scene taken by security officers, or CCTV footage recorded by nearby cameras.
Last but certainly not least, D3 supports the creation and coordination of detailed metrics that are useful to facility and GSOCC managers, and global security executives. Heat maps, incident pin-mapping, trend reports, benchmarking, facility compliance, comparisons, and weekly/monthly/quarterly/yearly reports are all produced by D3, and can be shared securely and with information access controls, among team members.
Providing a unified incident management, dispatching, and analytics solution allows GSOCCs to streamline their operations and eliminate task and data entry duplication at many levels, offering considerable savings for GSOCCs that manage multiple and thousands of incidents every year.
3. Travel Security
More than 75% of respondents also used their GSOCC for travel security. D3 supports this important function through our alerting engine and D3 Mapping interface, which displays global events like geopolitical unrest and health pandemics by integrating with hundreds of data sources including FEMA, the State Department, and many others. All feeds are customizable, filterable, and geolocated.
Weather and storm tracking has proven useful to GSOCCs. With both satellite and radar weather feeds, D3 gives GSOCCs the ability to see the potential paths of storms, and identify and prepare assets that might be affected.
Connecting these data feeds directly to your incident management solution significantly enhances a GSOCC’s ability to quickly notify affected persons and security teams, and assign resources to assist or monitor rapidly evolving events.
4. Company Coordination
Large companies use GSOCCs to manage widely distributed security operations. For example, there might be a head office in Detroit, a factory in Japan, and distribution facilities that stretch across the world. D3 is highly configurable, allowing GSOCCs to easily partition databases and information access controls as needed.
Multi language capabilities also allow all users to submit reports in their native language, which can then be translated into the language of the recipient.
Through D3, security managers can manage a specific facility or region and view associated analytical reports, while the global security director can access security operations and analytical data from across the globe. By supporting consolidated security operations, and being able to partition wherever needed, D3 helps companies ensure information security and operational efficiency.
5. Support of Access Control, Alarm, and CCTV Systems
Although it wasn’t one of the listed options on the survey, many respondents wrote in that they used their GSOCC to support the security systems in their facilities. D3 offers deep integrations with these systems, including:
- Video Management Systems (VMS)—D3 integrates with the leading VMS providers so that footage can be attached to incident records, or viewed in real-time via a facility map.
- Access Control Systems—D3 can associate access events and cardholder data to dispatches and incident reports, thereby automating dispatches to access events and recording the entire security response workflow for investigators or sharing with law enforcement.
- Alarm Systems—Alarms can be linked to D3 to trigger automatic notifications, dispatches and incident reports.
Conclusion
Almost all of the responders in the ASIS GSOCC survey were large, global companies in high-pressure industries requiring 24/7/365 security operations. Based on the functions that these companies ranked as most important to their GSOCC, we can see why the D3 Incident Management Platform, with its ability to centralize security operations around a comprehensive set of capabilities, was the overwhelming favorite.
D3 already helps thousands of companies, including more than 100 of the Fortune 500, carry out fast and conclusive incident response. If you aren’t one of them, schedule a demo today to learn more.
