Leaving ServiceNow SOAR
A ServiceNow customer of ten years watched one demo —and decided to move their SOC.
What they saw: a triage and investigation product built by SOC practitioners, for SOC practitioners, and in their read, about a year ahead of ServiceNow SOAR. They kept ServiceNow for IT and brought four years of case history with them.
The short version
Morpheus is an agentic SOC by D3 Security: a modern SOAR and an AI triage and investigation layer in one platform, built for security operations rather than added on top of an IT service management platform. A Global 1000 enterprise that ran ServiceNow SOAR for four years watched one demo and moved its SOC to Morpheus, keeping ServiceNow for IT and porting four years of case history. In the team’s read, Morpheus was about a year ahead of ServiceNow SOAR on the work that fills an analyst’s day.
What made it obvious
The five capabilities the SOC saw in twenty minutes
Built by SOC people, for SOC people. Here is what the team was looking at.
Where the investigation starts
Attack Path Discovery
The alert arrives and the story is already assembled, across EDR, identity, email, cloud, and network, ranked, timelined, mapped to MITRE, with a confidence score. No console-hopping to stitch the narrative.
Reasoning Graph
You can see how it reasoned. Every verdict traces through an inspectable graph from evidence to conclusion. Not a black box that asks you to trust it.
Memory
It remembers the incident. Each step builds on the last, so the investigation moves forward instead of restarting every time.
Adaptive Tasking
A copilot that has read the whole case, reaches every tool you’ve connected, proposes the plan, and acts only when you approve.
Self-learning
It learns from your analysts’ decisions and gets sharper at your SOC’s reality over time, without ever taking an action on its own.
You are not replacing your SOAR. You are upgrading it, and getting an agentic SOC for free.
Morpheus is a modern SOAR and an agentic triage layer in one platform. No usage fees. No module maze. Simple maintenance for admins. At a fraction of what the security side of ServiceNow was costing.
ServiceNow AI prices by consumption. With Morpheus, you’ll know your price.
ServiceNow prices AI by consumption. Summaries, actions, and agent runs each spend assists, and when the pool runs dry you buy more. The per-unit price is not published, so the number you most want to forecast is the one you cannot see.
Morpheus includes the AI in the subscription. The token cost is in the price you agree to at signing, and adoption never moves it. A SOC is supposed to run more analysis, not less, so you should not pay more every time it does. One number, agreed up front.
Morpheus vs. ServiceNow Security Operations
| Capability | Morpheus | ServiceNow Security Operations |
|---|---|---|
| Built for | Security operations, only | IT service management, extended to security |
| What you get | A SOAR upgrade and an agentic SOC, one platform | A SOAR module |
| AI pricing | Token cost included in the subscription | Per-seat fee plus metered "assists"; unit price not public |
| AI design | Read-only investigation, approval gates, inspectable reasoning graph | AI layered on a workflow engine |
| Case history on switch | Ported via the migration tool | Not available |
| IT actuation | Dispatched to your ITSM via integration | Native |
We are not asking you to leave ServiceNow.
Keep it for IT: service management, change, the CMDB. We take one workload, security operations. When Morpheus needs IT to patch a box or take a host offline, it opens the request in your ServiceNow, exactly like your SOAR does today.
The move, in four steps
Discovery, then we port your case history, then a parallel run on real alerts, then cutover when you are ready, not before.
Bring your history
Most conversations about switching off ServiceNow SOAR die on one fear: losing four years of cases. The migration tool ports your case history, and you parallel-run on real alerts until you are ready. Remove the risk and the only question left is whether the product is better.
faqs
Frequently Asked Questions
Straight answers on moving your SOC off ServiceNow SOAR while keeping ServiceNow for IT.
What is the best alternative to ServiceNow SOAR?
Morpheus is a modern alternative to ServiceNow SOAR that combines a deterministic SOAR with an agentic SOC in one platform. It was built specifically for security operations, alert triage and investigation, rather than added on top of an IT service management platform. Teams moving off ServiceNow SOAR cite easier maintenance, predictable AI pricing, and a migration path that preserves their case history.
Can I replace ServiceNow Security Incident Response (SIR) without leaving ServiceNow for IT?
Yes. Morpheus replaces ServiceNow security operations workload, case management, triage, and investigation, while ServiceNow remains your IT service management system of record. When Morpheus needs an IT action taken, such as patching a host or disabling an account, it opens the request in ServiceNow through an integration. You move the SOC; IT stays where it is.
How is ServiceNow Now Assist priced, and why is it hard to budget?
ServiceNow Now Assist is priced on consumption: a per-seat fee plus metered assists spent on actions like summaries, routing, and agentic runs, with a top-up charge when the included pool runs out. The per-assist unit price is not published, which makes forward budgeting difficult. Morpheus takes a different approach: the AI (token) cost is included in one annual subscription, so there is no usage meter to forecast.
Is Morpheus a SOAR or an Agentic SOC?
Both. Morpheus is a deterministic SOAR and an agentic SOC in a single platform. You get automated, rule-based playbooks and an AI layer that investigates and triages alerts. That means a team replacing a legacy SOAR also gets agentic triage in the same purchase, with no separate usage fees.
How does Morpheus compare to ServiceNow Security Operations?
Morpheus is purpose-built for the SOC, while ServiceNow Security Operations extends an IT service management platform into security. The practical differences security teams report are simpler maintenance, predictable AI cost (included rather than metered), and AI built to be auditable: read-only investigation, approval gates, and an inspectable reasoning graph behind each verdict. ServiceNow remains a strong IT platform; the comparison here is only about the security operations workload.
Can I migrate my ServiceNow SOAR case data to Morpheus?
Yes. Morpheus includes a migration tool that ports ServiceNow SOAR case history into the platform, so you keep your record and audit trail instead of starting from zero. The migration runs as discovery, data port, parallel run on live alerts, then cutover when you are ready.
Will I lose my incident history if I switch off ServiceNow SOAR?
No. The migration tool brings your case history across, and a parallel-run period keeps both systems live on real alerts until you choose to cut over. Preserving history is the specific reason the migration tool exists.
What does no usage fees or token-inclusive AI pricing mean?
It means the cost of the AI, the model and token usage, is already included in your annual Morpheus subscription, rather than billed per action. There is no separate assist meter that grows as your analysts use the product more. You agree to one number at signing and adoption does not increase it.
How does Morpheus keep its AI auditable?
Morpheus investigation is read-only by design. It assembles and explains, but takes no action on its own, and any consequential action runs only with explicit human approval. Every verdict traces through an inspectable reasoning graph from evidence to conclusion, and the full investigation can be replayed later. This is what makes the AI defensible to an auditor or a board, rather than a black box.
What is Attack Path Discovery?
Attack Path Discovery is the Morpheus capability that, the moment an alert arrives, pivots across connected tools, EDR, identity, email, cloud, and network, and assembles a ranked attack path: a plain-language story with a timeline, MITRE ATT&CK mapping, a confidence score, and recommended remediation. It produces the analysis; it does not take action on its own.
What is an Agentic SOC, and how is it different from a SOAR?
An Agentic SOC uses AI agents to investigate and triage alerts, reasoning across tools, building the case, and proposing next steps, whereas a traditional SOAR runs fixed, rule-based playbooks. Morpheus is both: deterministic SOAR playbooks for repeatable automation, plus an agentic layer for triage and investigation, in one platform.
Does moving my SOC off ServiceNow mean redoing my IT workflows?
No. Your IT service management, change management, and CMDB stay in ServiceNow. Morpheus only takes the security operations workload and continues to dispatch IT actions to ServiceNow, so existing IT workflows are unchanged.
Want to see the demo that did it?
Twenty minutes. Real alerts. The same thing the SOC team saw before they decided.