Jira + D3 Smart SOAR
Collaborate Seamlessly Across IT and Security Teams
D3 integrates with Jira Service Management to enable teams to leverage D3’s automation and orchestration to resolve requests (Jira’s term for tickets) with security implications. And conversely, D3 users can generate requests in Jira when a security incident requires action from another team, such as IT.
Benefits and Capabilities
D3’s integration team takes the burden of integrations off your hands by building, maintaining, and upgrading the best possible connections between tools. We have closely studied Jira to produce a powerful integration that enables you to:
- Escalate Jira requests to D3 for automation-powered investigation and response
- View lists of Jira requests broken down by request type
- Create Jira requests from D3 to schedule IT-related security tasks
- Orchestrate response across an unlimited number of integrated tools
Use CAse
Ticket Escalation
In order to enable stronger security processes without completely reconfiguring their IT infrastructure, Jira users can escalate requests to incident status in Smart SOAR when the request requires investigation by the SOC team. Smart SOAR can ingest request information, including the assignee, description, priority, and comments, which might include threat intelligence that was added in JIRA. An analyst can review the incident in Smart SOAR and trigger the appropriate playbook.
- Improve investigations while preserving existing IT and SOC procedures
- Perform further enrichment through Smart SOAR’s integrated intelligence sources
- Bring automated playbooks to IT tickets
Use Case
Inter-Team Orchestration
In organizations where the IT team uses Jira and the SOC team uses Smart SOAR, Smart SOAR can create requests in Jira to assign IT-related security tasks. These might include blocking an IP, quarantining an endpoint, scheduling a patch, or scheduling a vulnerability scan. The Smart SOAR user can set the fields they wish to populate in the Jira ticket, such as the ticket number, priority, IP address, endpoint info, and the assigned user or team. By linking your service management and SOAR solutions, your IT and SOC teams can collaborate while working in the tool they are comfortable with.
- SOC teams can place requests directly into the IT team’s queue,
- Perform faster coordinated actions across the organization without miscommunication
- Improve efficiency to keep up with threats
Why Smart SOAR?
Joint users of Jira and D3 Smart SOAR don’t just get integrated orchestration and ticket management; they also get the countless other features that make Smart SOAR the leading independent SOAR solution, including:
Expert-built codeless integrations across the stack
Tier 1–3 automation, based on deep research into the capabilities of common tools
The Event Pipeline, which reduces alert volume by up to 98%
Cross-dimension correlation, which acts across tools, timeframes, TTPs, and artifacts
Jira Integration: Summary
Integrations Done the Right Way
An unlimited number of pre-built integrations, expertly maintained by the largest technical team in security automation. Thoroughly researched, tested and built—and delivered for free. Always.
